What happens if I receive a broken or damage item?
If in the rare circumstance you notice your order is damaged when it is delivered, then you should refuse to accept the delivery.
Our courier will then inform us that you have refused delivery, and we will arrange immediate dispatch of replacement goods. We will collect the damaged goods, and refund for the goods and delivery.
If you happen to notice damages when the driver has departed, advise our sales team immediately by calling 01792 560084.
To speed up the process of us sending out replacement goods, it would be very helpful if you could provide a photograph showing the nature of the damage.
What do I do if items are missing?
Please check your order carefully on receipt to ensure everything is there.
Occasionally, on orders comprising multiple parcels, the courier may not deliver the full order in one go.
If the balance does not arrive on the next day, give us a call on 01792 560084 or email us Swansea-Sales@tri-wall.co.uk and we’ll chase it up for you.
What do I do if I’ve received the wrong items?
If we send you the wrong items, we’ll happily organise an immediate replacement.
What if I’ve changed my mind and no longer want the items?
In addition to your statutory rights, Packability offers you 28 days from when you place your order to return items that you no longer need.
You will need to return them at your own cost. We do not refund the delivery charge that you paid on the initial order.
All items must be returned 'as new' in original packaging.
Alternatively, we can arrange a collection of your items for you, this will cost £20+ VAT.